Legal

Privacy Policy

Last updated: October 2026

This policy explains how Construction Lab London (“we”, “us”) collects and uses personal information through this website. Construction Lab London is a trading name of Construction Lab London Limited, company number 14704894, which is the data controller for that information.

For any question about this policy, contact us at ideal@constructionlablondon.com.

Information we collect

When you submit an enquiry through this website, we collect:

Your name
Your email address
Your telephone number
The address or area of the property, if you provide it
Project information you choose to share, including project type, estimated budget, intended start date and your description of the works

We also receive limited technical information that your browser sends with every request, such as your IP address and browser type. Our hosting provider records this in server logs to keep the site secure and available.

How we use your information

To respond to your enquiry and discuss your project
To prepare quotations, estimates and scopes of works
To manage and deliver a project if you go on to engage us
To keep records of enquiries and correspondence
To protect the website from spam and misuse

We do not sell your information, and we do not use it for marketing unless you have separately asked us to.

Legal basis for processing

Under the UK GDPR, we rely on the following lawful bases:

Steps taken at your request before entering into a contract, and performance of a contract, where we are quoting for or carrying out works for you
Our legitimate interests in responding to enquiries, keeping business records and securing our website
Legal obligation, where we must keep records for tax, health and safety or building control purposes
Consent, where you tick the box on the enquiry form agreeing to be contacted. You may withdraw consent at any time

Cookies and analytics

This website does not currently set non-essential or tracking cookies, and does not use an analytics service. The website’s typefaces are loaded from Google Fonts, so your browser connects to Google’s servers, which receive your IP address; Google states that Google Fonts does not set cookies. If that changes, we will update this policy and introduce a cookie consent banner that asks for your permission before any non-essential cookie is set.

Storage and retention

Enquiries are delivered to our email accounts and stored there, along with any related correspondence and project records. We keep enquiry records for as long as needed to deal with the enquiry and for our legitimate business and legal record-keeping purposes, after which they are deleted.

Third-party providers

We use third parties to run this website and our correspondence — website hosting and form handling (Hostinger) and email hosting (Google). These providers process personal information on our behalf under contract, and only on our instructions.

Where a provider stores data outside the UK, appropriate safeguards such as the UK International Data Transfer Agreement or Addendum are relied upon.

Data protection

The website is served over HTTPS and enquiries are transmitted over an encrypted connection. Access to enquiry records is limited to people within the business who need it. No transmission over the internet can be guaranteed to be completely secure, but we take reasonable technical and organisational measures to protect your information.

Your rights

Under UK data protection law you have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct information that is inaccurate or incomplete
Ask us to delete your information, where there is no continuing reason for us to keep it
Ask us to restrict or object to how we use your information
Ask for your information in a portable format
Withdraw consent at any time, where we rely on consent

To exercise any of these, email ideal@constructionlablondon.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk), the UK supervisory authority for data protection.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last reviewed.

Contact

Construction Lab London
Construction Lab London Limited, registered office 15 Hampton Close, London, Greater London, England, N11 3PR
ideal@constructionlablondon.com
07723 637289